Effective Date: September 18, 2026
This Shipping Policy is issued by AMY MORROW FITNESS LTD, with our registered operating address at 15 Wester Kippielaw Green, Dalkeith, Scotland, EH22 2GF, contact email [email protected], and customer service telephone line +44 131 663 5091. All shipping arrangements for the compact, durable fitness tools sold through our official website www.amymorrowfitness.com are governed by the terms outlined below, to help every one of our 54k+ clients worldwide kick off their consistent home workout routine with zero hassle, while maintaining our 4.9/5 highly rated service experience. We have optimized our shipping workflows over years of service to deliver our fitness gear in the most efficient, transparent and reliable way for all shoppers across different regions.
1. Order Processing Timeline
All submitted orders will go through a standard verification and preparation process before dispatch. For all orders placed and successfully paid before 16:00 GMT on working days, we will complete the order information verification, product quality check, and packaging arrangement within 24 hours. Orders confirmed after 16:00 GMT on weekdays, or submitted on weekends and official UK public holidays, will be processed on the next following working day. We will send you an automated confirmation email to your registered email address immediately after your payment is verified, and a second notification once your order has been dispatched from our warehouse. If there is rare stock shortage of the fitness tool you purchased that extends our preparation period beyond 3 working days, our customer support team will contact you proactively to inform you of the estimated dispatch time, and offer you the option to wait for restock or request a full order cancellation before shipment.
2. Shipping Regions, Delivery Options & Fees
We currently support delivery services covering the entire United Kingdom, and over 30 other regions across the European Economic Area:
- Domestic UK Standard Delivery: This free shipping option applies for all orders with total value over £49, with an estimated delivery window of 2 to 4 working days after dispatch. For orders under £49, a flat £3.99 shipping fee will be charged at checkout.
- Domestic UK Express Delivery: You can select this premium service at checkout for a flat £7.99 fee, which guarantees your fitness tools will be delivered to your designated address within 1 working day after dispatch for all eligible postcode regions.
- European Economic Area International Delivery: Standard international shipping to all EEA regions costs a flat £8.99 for all orders, with an estimated delivery time of 5 to 9 working days after dispatch. We offer free international shipping for all orders over £129 shipped to EEA addresses.
All shipping fees are clearly displayed at checkout before you confirm your payment, with no hidden extra charges. For international orders shipped outside the United Kingdom, you may be required to pay local import duties and value-added tax charged by your local customs authority according to your regional regulations, these extra charges are the sole responsibility of the recipient, and we suggest you check your local import policy before placing your order.
3. Shipment Tracking & Delivery Guarantee
Once your order leaves our warehouse, you will receive a dispatch notification email that includes a unique tracking number and a direct link to the courier’s real-time tracking page, so you can check the latest location and estimated arrival time of your fitness package 24/7. If your delivery is delayed beyond our stated maximum estimated delivery window for more than 7 working days, please reach out to our customer support team with your order number, and we will follow up with the courier immediately to locate your package.
If the tracking system shows your package has been marked as successfully delivered but you have not received your parcel, please contact us within 3 working days after the marked delivery date, and we will work with the courier to launch an investigation. We will arrange a free re-shipment of your order or process a full refund for you if the investigation confirms your package is confirmed lost during transit.
4. Delivery Notes
Please make sure you fill in an accurate, detailed and complete delivery address, valid contact telephone number and accessible email address when placing your order, to avoid failed delivery caused by incorrect contact information. Our courier will make up to 2 attempts to deliver your package to your address, if no one is available to sign for the parcel during the first attempt, the courier will leave a delivery card with guidance for you to reschedule a suitable delivery time, or pick up your package at the local designated collection point.
If you need to modify your delivery address or adjust delivery requirements after submitting your order but before the order is dispatched from our warehouse, you can send us modification requests via email and we will adjust the information for free. Once the package has been dispatched to the courier, we cannot make changes to the delivery address anymore.
If you receive a package that has obvious severe external damage that may affect the condition of the fitness tools inside, you can choose to refuse to sign for the delivery, or note the damage on the delivery receipt when signing, then contact us immediately with photos of the damaged packaging, and we will arrange a free replacement shipment for you as soon as possible.
Should you have any questions about our shipping arrangements, feel free to contact our support team anytime via [email protected], or call our service hotline +44 131 663 5091 during 9:00-17:00 GMT from Monday to Friday.