Effective Date: September 18, 2026
This Refund and Returns Policy is published by AMY MORROW FITNESS LTD, whose registered address is 15 Wester Kippielaw Green, Dalkeith, Scotland, EH22 2GF, contact email is [email protected], and contact telephone number is +44 131 663 5091. This policy applies to all product purchase transactions completed through our official website www.amymorrowfitness.com, covering all compact, durable fitness tools we sell to support your consistent home workout routine with zero hassle, as highlighted by our 4.9/5 rating loved by over 54k+ clients worldwide. To protect the legitimate rights of both our shoppers and our business, we explicitly clarify that we do not support standalone refund requests without corresponding product return, and all refund applications will only be processed after you return the purchased item following the rules specified in this policy.
1. Eligibility for Return
To qualify for a valid return application, your request must satisfy all the following conditions:
- Your return request must be submitted within 30 calendar days from the date you successfully sign for the delivered fitness product. Any application submitted after this 30-day window will not be accepted for return or refund
- The returned fitness tool must remain in its original unused, undamaged condition, with all original factory packaging, user manuals, accessory parts and free gifts that came with the order fully intact. Products that have been assembled, used for home workout sessions, stained with sweat, damaged by improper operation, or have obvious human-caused scratches and dents are not eligible for return
- You must provide the valid original order number, the order confirmation email, and clear photos to show the product meets the above intact condition requirements when you submit your return application
- Custom-made personalized fitness products that are produced according to your exclusive size, logo or function customization requirements are not eligible for return, unless the products have confirmed manufacturing quality defects verified by our after-sales team.
No standalone “refund only” requests will be approved under any normal circumstances, including but not limited to scenarios where you claim to have discarded or lost the product, but still ask for a full or partial refund directly. Our after-sales team will never process any refund application before we receive and complete the full inspection of your returned item.
2. Return Operation Process
Please follow the standard process below to complete your return application:
- Send a return request with your order number, product photos and reason for return to our after-sales team at [email protected]. Our team will verify your eligibility and send you a formal confirmed return authorization, as well as the designated return delivery address within 2 working days
- Ship the intact product back to the address we provided to you, and keep the valid tracking number of the return courier. You need to bear the return shipping fees on your own, unless the product you received has confirmed quality defects, transportation damage caused by the courier, or the item we delivered is significantly different from the product description on our website
- Send the return tracking number to our after-sales team after you hand over the package to the courier. Once we receive your returned package and complete the quality inspection to confirm the product meets all return eligibility requirements, we will start the subsequent refund process.
3. Refund Arrangement After Confirming Valid Return
After we finish the inspection and approve your eligible return application, the full refund will be processed to your original payment account within 7 to 14 working days, corresponding to the total amount you paid for the product. We will deduct no extra handling fees from the refund amount for eligible returns. Please note that the actual arrival time of the refund may be slightly extended depending on the processing speed of your issuing bank or payment platform.
The only exception scenario where we can process a partial refund without product return is extremely rare, which only applies when the product you received has a tiny, non-influential functional defect, and both you and our after-sales team mutually agree to keep the product and reach a partial refund compensation agreement, and this special arrangement must be confirmed in writing via email between both parties. No verbal agreement of standalone refund will be recognized.
4. Contact For Inquiries
If you have any questions about this Refund and Returns Policy, or need help with your return application, please contact our dedicated after-sales team at any time via email [email protected], or call our service hotline +44 131 663 5091 during our working hours from 9:00 to 17:00 (GMT, Monday to Friday). We are committed to providing fair, transparent after-sales service for every one of our 54k+ global clients, making sure your shopping experience for our compact, durable fitness tools remains smooth and trustworthy.